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[SOLVED] Error downloading testprogram using Webapp & Edware
July 24, 2017
5:49 am
Corné
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Hi guys, 

Really need some help sorting this out, getting very frustrated. I bought 2x V2 edison robots for my kids and doing a trial for their primary school and was a planning to do a demo for the principal. But I am having an absolute nightmare getting a program downloaded to the Edison. I am not an IT expert but know my way around Windows and Android very well. I have installed EDware on both my Samsung Tab3 10″ Tablet and my Huawei P8Lite but I can’t get enough sound volume out of the line out. Not even getting the failure beeps. I can hear the *.wav being played without headphones plugged in but no response from Edison whatsoever. 

I then tried my work laptop, Dell Precision 7710. Am now getting a response using Edware Website, but its the failure beeps. its probably related to sound enhancements as stated on your FAQ but I can’t turn off DELL AUDIO. it does not remember the setting changes and turns it self on. I realize the Dell issue is not Edison related but after using 3x different devices and still no luck i cant see a bright future for this for educational purposes. I was hoping that their was finally a device on the market that would be plug and play and where you could focus on education instead needing IT to get it to communicate. I can’t see after all this troubleshooting how i can present this the local primary school.

Any tips and tricks would be much appreciated to get Edison running. 

Cheers

Corné

July 24, 2017
9:26 am
Ben
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Hi Corné

Most tablets automatically drop the volume when you plug anything into the headphone jack.

Please plug in the EdComm cable, then go into the settings and turn the media volume to maximum.

In regards to your Dell, this is definitely to do with sound enhancements. Dell’s come with a sound enhancement program called “Dell Audio” unfortunately this can be one of the most difficult enhancements to turn off. Luckily we have just released a series of tutorials on how to disable sound enhancements on YouTube: Disable Sound enhancements playlist

Please watch “Remove sound enhancements Dell first steps” first and if Edison is still not programming please watch: Remove sound enhancements Dell advanced

July 24, 2017
5:48 pm
Corné
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July 24, 2017
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Hi Ben, 

Thank you for the quick reply.

The Advanced video where you disable Realtek as a driver did the trick on my Dell laptop. “watch: Remove sound enhancements Dell advanced

No luck on the Android Tablet. i get no response at all from Edison. Are their any more tricks than turning up the volume? 

July 28, 2017
6:15 am
Corné
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July 24, 2017
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With no feedback from the Edison Support on the Android issue, I have done some trials myself.  I ended up plugging the “headphone output” from my Tablet into my Amp(Stereo) and used the “Headphone Out” on my amp to connect to Edison. With the volume cranked up on my Amp, Edison responded. So the tablet (and/or Android 4) have a build in safety feature for the headphones that reduces the volume output. I have tried several “volume booster” apps from the playstore with no success. Cheers Corne

July 28, 2017
9:51 am
Ben
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Hi Corne

Thanks for sharing your results.

I was doing some testing here before responding. I’ve managed to get Edison programming on all the android tablets currently in the office.

It may just be that the Samsung Tab3 10″ has a weak sound output (many phones also have this issue).

I’ll add that to our internal list for future reference

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