October 30, 2018
Hello, I have 6 Edison V2 robots. Recently, two of them have stopped reading barcodes. Both have up to date firmware per the firmware checker. Both also have the removable skid in place. I can place the robot down in front of the bar code, press the circle button three times, and the robot will just continue moving forward over the barcode and past until I put my hand in place to stop it. After this it makes the “failed” noise.
March 16, 2018
Usually we find that when robots do not read the barcodes it can be because of a few different problems:
1. Batteries need replacing
2. The barcodes are printed on shiny or thin paper (we suggest using a matte finish and on a plain bench)
If you are still having trouble with this, I suggest contacting the Edison Team on via our support page: https://meetedison.com/edison-robot-support/contact-us/