Having issues running a firmware update with Edison V2.0? 

We want to help get you sorted straight away! If you haven’t already, be sure to enter your Edison robot’s serial number into our online firmware checker (you can find the serial number located on a sticker on the inside of the battery compartment. The serial number will look like one of these examples: Edison 2016H2-93559, Edison 2016C-81036, 1234567 12A) and follow the steps to update your robot’s firmware. 

How to get Edison V2.0 into firmware update mode

To run a firmware update on an Edison V2.0 robot, you first need to get the Edison into firmware update mode. Do this by starting with the Edison turned off. Press and hold down the record (round) button while the Edison is off, then, keeping the button held down, turn the Edison on. Keep holding the record (round) button until the two red LED lights are stuck on. This means you are in ‘firmware update mode’ and you can now release the button and run the firmware update.

What to do if your robot is stuck in firmware mode

If a firmware update fails, Edison becomes stuck in firmware update mode. To fix this, you need to start a new download of the firmware. Before you do this, please ensure that:

  • sound enhancements are disabled (including 3rd party ones such as Dell Audio, HP Sound, DTS, etc.), 
  • your volume is at maximum, and
  • you have closed all programs or tabs that may make sounds (such as notification beeps) during the downloading process.
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Heads up

The Australian Federal Parliament has passed a law that extends goods and services tax (GST) to low value imports of physical goods imported by consumers from 1 July 2018.

This means that all customers purchasing Edison robots and accessories with an Australian shipping address must now pay GST. The GST will be automatically added to your purchase and show as a line item on your invoice.

We've detected that you are in Australia, so we wanted to let you know that we have changed your settings to view our Australian site, which displays GST inclusive pricing.

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