We want to help get you sorted straight away! If you are using an Edison V1 or V2 robot and haven’t already, be sure to try each of the Edison troubleshooting steps listed in our online troubleshooting guide


  1. Try changing or recharging Edison’s batteries
  2. Make sure the volume on your computer or tablet is turned up all the way
  3. Disable sound enhancements if using a Windows computer
  4. Confirm if your program is downloading into your Edison robot
  5. Check our technical tips to see if your specific issue is listed (including tips for barcodes, line tracking and obstacle detection)
  6. Try a drive calibration: performing a drive calibration on your Edison can correct small issues in how Edison is driving, which may be causing other problems. Learn how to run a drive calibration here.
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Heads up

The Australian Federal Parliament has passed a law that extends goods and services tax (GST) to low value imports of physical goods imported by consumers from 1 July 2018.

This means that all customers purchasing Edison robots and accessories with an Australian shipping address must now pay GST. The GST will be automatically added to your purchase and show as a line item on your invoice.

We've detected that you are in Australia, so we wanted to let you know that we have changed your settings to view our Australian site, which displays GST inclusive pricing.

You can change back to the GLOBAL SITE at any time using the link in the top left of the page.

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