Having issues programming with one of the Edison robot programming languages? 

We want to help get you sorted straight away!

Step 1: Check your programming device’s setup
Be sure that your programming device (like your computer or Chromebook) is set up for the programming language you are using. You will find step-by-step guides for each of our programming languages and helpful troubleshooting tips by device type in our getting started guides:
Getting started with Edison for V1 or V2 users
Getting started with Edison for V3 users


Step 2: Troubleshoot common issues
Try these tips:

  1. Try changing or recharging Edison’s batteries (V1 and V2 only)
  2. Make sure the volume on your computer or tablet is turned up all the way (V1 and V2 only)
  3. Confirm if your program is downloading into your Edison robot
  4. Run a full troubleshooting check using our online troubleshooting guide (V1 and V2 only)


Programming with barcodes? Jump to issues programming with barcodes instead

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Heads up

The Australian Federal Parliament has passed a law that extends goods and services tax (GST) to low value imports of physical goods imported by consumers from 1 July 2018.

This means that all customers purchasing Edison robots and accessories with an Australian shipping address must now pay GST. The GST will be automatically added to your purchase and show as a line item on your invoice.

We've detected that you are in Australia, so we wanted to let you know that we have changed your settings to view our Australian site, which displays GST inclusive pricing.

You can change back to the GLOBAL SITE at any time using the link in the top left of the page.

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