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Advertising inquiries

If you have created content (such as lesson plans, activity sheets, activity mats or other teaching resources) for the Edison robot, we would love to see them and have the opportunity to share them under the appropriate Creative Commons licence. However, we do not accept commercial guest blogging, outside affiliate links and other advertising to…read more

Becoming a stockist, dealer or distributor for Edison robots

Are you interested in being a distributor for Edison? – We are always looking for partnerships and new opportunities to help us make robotics available for everyone! All applications for becoming an Edison stockist, dealer or distributor need to be submitted through our dealer enquiry form. Please fill out the dealer enquiry form and our team will get back to…read more

Compatible programming devices

What devices and operating systems can you use with Edison robots? Edison robots are compatible with most tablets, desktop computers, laptops and Chromebooks. All of the Edison robotics programming languages can be accessed through a browser, meaning there is nothing to download onto the programming devices you use, enabling you to program Edison on tablets,…read more

EdCreate missing parts

EdCreate kit arrived missing a part? Uh-oh! We’re very sorry for the inconvenience and we’ll be happy to fix the issue. Please let us know what you are missing by referring to the following parts list. The parts list includes the 6-digit part ID number, the number of each type of part included in the…read more

EdMazing Educators guest application

Our team love exploring how educators from around the world use Edison robots to help teach coding, STEM and more in their classrooms. And we love inspiring others by sharing these EdMazing ideas: that’s the whole premise behind our podcast-style interview show ‘EdMazing Educators’! If you would like to be a guest on the EdMazing…read more

Finding stockists, dealers and distributors

Looking for an Edison distributor in your region? Check out the list of our global stockists to find an Edison supplier in your country or region.   Trying to purchase for a school through our online store but your country isn’t listed at the checkout? Please fill out the form below with your school’s details, including…read more

Firmware

Having issues running a firmware update with Edison V2.0?  We want to help get you sorted straight away! If you haven’t already, be sure to enter your Edison robot’s serial number into our online firmware checker (you can find the serial number located on a sticker on the inside of the battery compartment. The serial number…read more

Issues with barcodes

Trouble scanning barcodes? Try these tips: Check the batteries: If you are using an Edison V1 or V2 model the most common reason is low or flat batteries in the Edison robot. Try replacing the batteries and scanning the barcodes again. Check the paper surface: A glossy surface, including glossy finish lamination, will affect Edison’s sensors…read more

Lost or broken parts

Have a brand new Edison that’s missing a part? If your Edison has arrived with any defects, missing or broken parts, we will be happy to fix the issue. Please fill out the form below, including a description of the issue. Lost or broken a part of your Edison robot? You can purchase replacement parts for…read more

Privacy policy – data request

Protecting your privacy is important to us. You may contact our Privacy Officer through this form to request an export of the access to the personal information that we hold about you, to request removal of this data, and/or to make corrections to that information, at any time. We will respond to all requests for…read more

Privacy policy – questions and OTHER

Protecting your privacy is important to us. You may contact our Privacy Officer with any questions about our privacy policy and its contents, at any time. We will respond to all requests for access to, or correction of personal information within a reasonable time.  Requests for data export, correction or removal must be sent to…read more

Programming issues

Having issues programming with one of the Edison robot programming languages?  We want to help get you sorted straight away! Step 1: Check your programming device’s setup Be sure that your programming device (like your computer or Chromebook) is set up for the programming language you are using. You will find step-by-step guides for each…read more

Questions about the EdMat for the Edison robot

The EdMat is an A1 size (59cm x 84cm) (23.2in x 33.1in) robot activity mat that can be downloaded for free from the EdMat page on our website and printed at your local print shop. Printing and lamination recommendations: The EdMat can be laminated to protect it, but if you do laminate it make sure you…read more

Resetting the Edison robot to factory settings

While it is not possible to factory reset Edison, you can return Edison to the out-of-the-box settings the robot originally came with. Edison can only store one program at a time, and the original program Edison comes with is the ‘obstacle detection’ program. To return Edison to the out-of-the-box settings, simply program Edison with the…read more

School orders and quotes

Need a quote? Use our online quote request form to provide us with your details and select the quantity of each product you would like. One of our team will arrange a quote for you within 1-3 business days. More questions about making a purchase? Our purchasing guide for educators has information for anyone purchasing Edison…read more

Send Team Edison a file

We’d love to hear what you think, see what you’ve created and share your work! Please use the form below to share your thoughts and attach any files.  File size issue? If your file is too big or you need to send more files than the attachment limit, you can email us at social@microbric.com instead. You can also add…read more

Technical Support

We want to help get you sorted straight away! If you are using an Edison V1 or V2 robot and haven’t already, be sure to try each of the Edison troubleshooting steps listed in our online troubleshooting guide.    Try changing or recharging Edison’s batteries Make sure the volume on your computer or tablet is…read more

Tracking orders of Edison robots

Shipping estimates: shipping times and tracking numbers will depend on where you order is being sent to and the size of your order. You can see additional shipping information here.read more

Using, adapting and sharing materials

Licenced under Creative Commons – use, adapt and share We want to make robotics and computer science education available to everyone, which is why our teaching recourses have been released under a Creative Commons licence. You are free to use any of the licenced resources as they are, translate them, share them or use them…read more

Warranty and returns

You can read full details about our warranty and returns policy on the shipping, warranty and returns page of our website.  Warranty: The Edison robot is covered by a 12-month replacement warranty. For all other products and accessories, we will replace, refund or supply replacement parts at our discretion based on availability and the nature of the fault…read more

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Heads up

The Australian Federal Parliament has passed a law that extends goods and services tax (GST) to low value imports of physical goods imported by consumers from 1 July 2018.

This means that all customers purchasing Edison robots and accessories with an Australian shipping address must now pay GST. The GST will be automatically added to your purchase and show as a line item on your invoice.

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