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Estimated shipping times, costs and additional fees

Your location and the size of your order effect the shipping costs and estimated shipping time (and will also impact whether or not your order incurs any additional fees, such as local government import duties).

Please note that delivery delays can be caused by many factors. The below information is an estimate only and items may take longer to arrive.

Are you placing an order through our online store?

Orders placed through the Edison online store over $58 USD are shipped for free to most countries listed in the checkout. Your shipping costs and options will be calculated at checkout.

  • Please view your cart for full details on shipping fees and options (including express shipping options).
  • Please select your country at checkout to check if your order is eligible for free shipping.

Are you placing a purchase order?

If you are a qualifying school, you can place a purchase order. Most qualifying school purchase orders are shipped for free. Please advise us at the time of submitting your purchase order if you require an express shipment. 

If your order incurs any shipping costs, these costs will be listed as a line item on your invoice.

Estimated customs fees and import duties

Depending on your local government, your order may incur additional fees, such as import duties, VAT/GST, and customs processing fees. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

Please note that any additional fees and/or duties will be payable by the customer.

 

Estimated shipping times

The size of your order will impact the shipping method used and the estimated shipping time. In general:

  • Orders of less than $58 USD require a flat rate shipping charge which will be applied at checkout. Orders are shipped via couriers such as USPS, Hong Kong Post E-Express, etc.
  • Orders of $59 USD or more default to free shipping. Orders are shipped via couriers such as USPS, Hong Kong Post, E-Express, DHL, etc. 
  • You can select an Express shipping option for an additional charge to have your order shipped via express couriers such as DHL Express, FedEx or UPS. 

Please feel free to submit an online quote enquiry for accurate information on pricing and shipping based on your location.

Please select your region from the options below to see detailed estimated shipping times to your location.

Asia
  • Flat rate or free shipping: 2-3 weeks estimated delivery
  • Express shipping: 5-10 business days estimated delivery

 

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.
Australia / New Zealand
  • Flat rate or free shipping: 2-3 weeks estimated delivery
  • Express shipping: 5-10 business days estimated delivery

 

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.
Europe
  • Flat rate or free shipping: 4-6 weeks estimated delivery
  • Express shipping: 5-15 business days estimated delivery

 

Please note: 

Local customs in some European countries can cause delays in shipping

Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.
Hong Kong
  • Flat rate or free shipping: 3-5 business days estimated delivery
  • Express shipping: 3-7 business days estimated delivery

 

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.
South/Central America
  • Contact us for information regarding shipments to South/Central America.

 

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.
UK
  • Flat rate or free shipping: 3-6 weeks estimated delivery
  • Express shipping: 5-15 business days estimated delivery

 

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.
North America

Canada:

  • Flat rate or free shipping: 2-5 weeks estimated delivery
  • Express shipping: 5-10 business days estimated delivery

 

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.

 

 

USA:

  • Flat rate or free shipping: 5-14 business days estimated delivery
  • Express shipping: 3-5 business days estimated delivery

 

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.

 

Mexico:

  • Please contact us for shipping options to Mexico.

Please note: Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include the cost of goods, customs fees and return shipping charges.

The times listed are estimates and shipping may not be available to all countries/regions. The estimated times may not be met due to delays in local customs and postal services.

 

Customs fees and import duty

Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

Any additional fees and/or duties will be payable by the customer. No reimbursement shall be issued by Microbric for these charges.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include cost of goods, customs fees and return shipping charges.

 

 

Tracking

Once your order is shipped by our warehouse team, you should receive an automated email which will contain your relevant tracking information. Please check your spam folder if you do not receive your tracking information email. 

Please note that depending on the courier, some tracking numbers may not work once shipments leaves Hong Kong (if applicable).

If you have questions regarding the status of your shipment, please feel free to contact our team for assistance. 

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Heads up

The Australian Federal Parliament has passed a law that extends goods and services tax (GST) to low value imports of physical goods imported by consumers from 1 July 2018.

This means that all customers purchasing Edison robots and accessories with an Australian shipping address must now pay GST. The GST will be automatically added to your purchase and show as a line item on your invoice.

We've detected that you are in Australia, so we wanted to let you know that we have changed your settings to view our Australian site, which displays GST inclusive pricing.

You can change back to the GLOBAL SITE at any time using the link in the top left of the page.

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