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Topic3
[SOLVED] Robot 2.0 not working out of the box
July 28, 2018
2:24 am
Sumit
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July 28, 2018
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Hi Folks,

Sorry to write this post knowing it should go in the support form. I have sent two queries through the support form but not received the confirmatory email. So here goes.

I bought two robots last week and one works as expected. The second one takes programs intermittently, sometimes executing part of a program, sometimes none. We have checked battery voltage and have tried to calibrate the drive train. Pushing the record button twice moves the robot about 2 mm and not all the way across the calibration bars.

How do we negotiate through the next steps of either trouble shooting or getting a replacement robot?

Thanks,

Sumit Dhar

July 30, 2018
9:37 am
Ben
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Forum Posts: 179
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August 24, 2015
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Hi Sumit,

I am sorry that you are having trouble with your Edison robot. I have written back to your support emails and we will continue to resolve this issue on those platforms. 

July 31, 2018
1:07 am
Sumit
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July 28, 2018
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